Roberto L. Street

 

(901) 651-0388 – Cell Phone     RobertoLStreet@gmail.com

 

Objective

To secure a position with an organization in the Computer and Electronics Engineering Technology or IT Support field that utilizes my education and work experience.

 

Summary of Qualifications

·   Highly organized and detail oriented with the ability to improve organizational effectiveness, and productivity using critical analysis and problem solving skills.

·   Work well under pressure and in a team environment.

·   Exemplify exceptional leadership and customer service abilities.

·   Goal Oriented and able to meet and exceed established goals.

 

Electronic(s) Skills

DC/AC Electronics, Soldering, Multisim 12, Hand Tools, Troubleshooting Circuitry, and Components

 

PC Skills

·   Networking Concepts (Hubs, Switches, Cat 5/6 Cable, Routers)

·   Pc and Laptop Repair  (Troubleshooting and repair of Hardware & Software)

·   Microsoft Operating Systems (Windows XP, Vista, and Windows 7)

·   Knowledge of Word, Excel, and PowerPoint (MS Office 2007 and 2010)

·   Laptop and Desktop support for Apple (MacBook’s), HP, Lenovo, Dell, and ASUS

·   Printer Support (for personal and floor standing printers), HP, Zebra, Printronix, Canon

·   VPN, Safeboot, thin clients, Imaging, Active Directory, RF/Scan Guns, Cable Management, Ticketing Systems

 

Education

ITT Technical Institute, Cordova, TN

Associate of Applied Science Degree in Computer & Electronics Engineering Technology

Graduation Date:  June 2008

GPA 3.06

 

Stratford Career Institute, Washington, DC

Diploma, PC Repair    August 2006

GPA 3.0

 

Professional Work Experience

 

Pepsi Co. (Rose), Plano, TX                                                                         February 2016- Present

Helpdesk Support Analyst 2(Contract Position

·   Solve problems by utilizing training, Knowledge Base, tools and analytical skills while on call or processing a case.

·   Provide customer support for technical issues related to PCs, mainframe, networking, midrange, business applications, messaging, and security in a fast-paced corporate environment.

·   Logging issues into the problem tracking system resolving Tier 1 and some Tier 2 incidents as well as analyzing problems for escalation to appropriate backline teams if necessary.

 

 

 

 

 

 

 

CTDI (Adecco), Flower Mound, TX                                                                  January 2015- January 2016

Repair Technician

·   General troubleshooting of hardware and software problems, upgrades, and testing.

·   Tests complete functionality of Set Top Boxes after repair has been performed and verifies all

 information on work traveler matches that of device repaired. Use of Oscilloscope and a Multimeter.

 

Northrop Grumman (Chipton Ross), Irving, TX                                                 April 2014- December 2014

Helpdesk Support Analyst 2 (Contract Position)

 

·   Resolves issues surrounding computer hardware, software, network and telecommunications systems while demonstrating expertise in customer service and technical knowledge.

·   Supported multiple proprietary business applications or components across technology stacks.

 

Pepsi Co. (KRG), Collierville, TN                                                                        February 2014- April 2014

Windows 7 / Desktop Support Technician (Contract Position)

·   Work closely with manager with migrating Desktops and Laptops from Xp to Windows 7, Provided Desktop Support, and Printer installation/support.

 

Baptist Memorial Hospital (Pomeroy), Memphis, TN        October 2013-Feburary 2014

Desktop Support Technician 2 (Contract Position)

·   Provide Level-2 technical support within a Healthcare environment for supported desktops, laptops, and printer.

 

Service Master (Native Staffing/ATOS), Memphis, TN   May 2013-October 2013

Windows 7 Lead Technician (Contract Position)

·   Lead Technician migrating PCs and Laptops from Xp to Windows 7, provided Desktop Support, Scheduling, trained, and created documentation.

·   I worked with Project Manager on new concepts for the Window 7 project that boost productivity.

 

Methodist Hospital (Pro-Tech), Memphis, TN                                                               May 2012- May 2013

Windows 7 / Desktop Support Technician (Contract Position)

·   Migrated PCs and Laptops from Xp to Windows 7, Provided Desktop Support, Scheduling

 

Nike (Brookesource/ATOS), Memphis, TN                                                   December 2011 – August 2012

IT Support Technician 2 (Contract Position)

·   Provide Level-2 technical support for supported desktops, laptops, and printer.

 

Fedex (Kelly Services), Collierville, TN                                                             June 2011- November 2011

Computer Repair Technician (Contract Position)

·   Repaired, tested, and restored OS on RF Scan Guns (Epads and Xpads), PCs, and laptops.

 

Comcast (FTS USA), Memphis, TN                                                                                 Jan 2011–July 2011

Installation Technician (Contractor)

·   Installed cable, phone, and internet, Maintained company vehicle, worked in inclement weather

 

Apple (Flextronics), Memphis, TN                                                                       October 2008–April 2011

(Certified) Laptop Repair Technician (Contract Position)

·   General troubleshooting and repair of hardware, software problems, upgrades, OS Restore, and testing.